EngineWise. A new service platform for our evolving commercial engine services
EngineWise reflects our commitment to help you run your business efficiently through advanced data analytics, investments in technology and infrastructure, evolving service offerings to support all phases of an engine’s lifecycle, and real-time customer communication.
ADVANCED DATA ANALYTICS AND INSIGHT CAPABILITY
New data acquisition and predictive analytics tools enable operators and Pratt & Whitney to make recommendations that reduce operational disruptions and increase aircraft utilization.
- Predict future maintenance
With eFAST, we are able to capture thousands of parameters throughout the full flight cycle. The PurePower® Geared Turbofan™ (GTF) engine incorporates 40% more sensors, enabling significant improvements in addressing unplanned maintenance.
SIGNIFICANT INVESTMENTS IN TECHNOLOGY AND RESOURCES
We are making significant investments right now in technology and resources to better support our customers and their engines.
- INVESTMENT IN FACILITIES
We have invested $450 million in our Columbus, Georgia plant to expand and upgrade engine production and maintenance.
- CUSTOMER TRAINING TECHNOLOGIES
We are utilizing the latest digital technology including e-training and 3-D animation. Our line and base maintenance class returns $30,000 in value to our customers from improved dispatch reliability.
- NEW FIELD SERVICE TOOLS
We are deploying a new remote video borescope solution to help rapidly diagnose and resolve issues in the field by bringing experts to your engines – virtually.
SMART SOLUTIONS
EngineWise is about simplifying our services portfolio and introducing new offerings to support your evolving needs.
- Unlocking customer value
We have established a dedicated organization focused on developing new solutions across the entire life cycle, covering all engine models.
CONNECTIVITY WITH OUR CUSTOMERS
EngineWise is all about sharing intelligence with the customer to develop the best solution, together.
- Growing support network
We are locating closer to our customers – increasing the number of field offices and representatives.
Our Global Operations Center (GOC) provides 24/7 support and responds to more than 50,000 customer inquiries each year.